On successfully installing LSA, you can re-create the issue to collect the required log files for Windows and Linux.
Perform the following steps:
-
Stop the
LSAService
.
-
Browse to the LSA_HOME/Conf directory and open the LSA.conf file.
Important: In Windows operating systems, the LSA_HOME directory is accessible only by administrators.
-
In the
LSA.conf
file, search for the log_level
field.
-
Modify the existing or default value in the log_level field to
64
.
-
In the
LSA.conf
file, search for the log_cache_mode
field.
-
Modify the existing or default value in the log_cache_mode field to
0
.
-
Browse to the LSA_HOME/logs directory and delete the
logs.txt
file.
-
Restart the
LSAService
.
-
After you see the issue, share the
logs.txt
file from the LSA_HOME/logs
directory.